Indeed I agree with you, we do regularly try to do this but we also have to think about scale and focus our efforts. Both @Paul_Brats and I do “Discord Office Hours” where every Monday - Friday we sit in a voice channel for an hour (most of the time longer) to literally just chat, hang out, and answer questions.
The first step of empowering through requires some effort, we need that to scale meaning people searching for the information first (this is one of the core reason we have a bot to replicate Discord stuff over to the forum).