How to create a new admin account for Strapi?

I recently asked a simalar question to this in the admin forum of strapi. Linked below

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I am using the correct password and email and I am not able to log in or reset my password. Is there a way to reset my production build to get a new admin access(clearing the database I assume) and is it possible there is some kind of glitch in the login logic of my production strapi build? I used the same password as I did for my local instance and it works on my local instance just not in production?