The upload folder (/data/public/uploads) doesn't exist or is not accessible

System Information
  • Strapi Version: 4.11.1
  • Operating System: Debian
  • Database: Sqlite
  • Node Version: 16.14.2
  • NPM Version:
  • Yarn Version: 1.22.19

Hey all,

I’m trying to deploy a Strapi app to Render, and I keep getting this error message The upload folder (/data/public/uploads) doesn't exist or is not accessible and I have created this directory with a .gitkeep in it and deployed but it’s still not being found.

Set up for this is in/config/env/production/server.js (see below)

module.exports = ({ env }) => ({
  url: env("RENDER_EXTERNAL_URL"),
  dirs: {
    public: "/data/public"

and help would be very welcomed,

I’m not familiar with Render sorry, but I could try to help you:

  • Have you confirmed the folder exists on the server? It looks like you have.
  • Is the folder writable, have you opened permissions to allow files to be uploaded to this directory?

Also, looking at an example project for a Strapi installation (, you may need to setup rsync to synchronise your data between the current instance (where your Strapi is running) to a mounted data directory (/data). See line #7 in that previous example. If you don’t do this, you’ll lose the data created on the current instance.