Email confirmation is not being sent when invite new user in the administration panel

System Information
  • Strapi Version: 4.3.4
  • Operating System: Local windows
  • Database: Postgres
  • Node Version: v14.15.3
  • NPM Version: 6.14.9
  • Yarn Version: NA

I have set up the email config in config/plugin.js with Sendgrid

  • Tested sending an email with the plugin and it worked
  • Tested resetting a password and got the forgot password email
  • Enabled email confirmation in advanced settings
  • Checked both sendEmailConfirmation permission for both roles permissions

I am not sure why the email confirmation is not being sent, while the forgot password email is being sent normally.

Can someone help me with this?

I also am seeing this. No email when a new admin user is setup/invited.

Hi @Thang_Le , @nebrekab ,

Did you manage to find why it wasn’t sent?
I am running in the same issue and my configuration of the email from, etc… seems fine.


My main confusion is if it’s necessary to explicitly call the “send-email-confirmation” endpoint or if a user registration should trigger it automatically?

Because it does works perfectly when I call the endpoint.

Yes, using endpoint after user creation will help.
Basically you need to use the afterCreate hook under arc/api/apiName/lifecycle.js file.
Create your send-email function and call it inside afterCreate hook.
@Thang_Le @nebrekab @alexandrephiev