Email plugin not working on Strapi Cloud

Questions and Answers
1
System Information
  • Strapi Version: 5.5.0
  • Operating System: Windows
  • Database: Postgres
  • Node Version: 22.12.0
  • NPM Version: 10.9.2
  • Yarn Version: N/A

I’ve installed the Sendgrid plugin by following these instruction here in this video.

On my local, in the EMAIL PLUGIN configuration, I can see the email provider is “sendgrid” and my email api endpoint works fine.

However, when I build/deploy to Strapi Cloud, it’s saying “strapi-provider-email-strapi-cloud” and none of my email api’s are working.

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Any ideas why this is happening?