Being very objective and summarizing a lot, I believe you could create an official “Authorized Community Managers” program
The logic itself would be to form/train/prepare/authorize people to represent Strapi (company) and manage their local communities autonomously.
A ridiculous example here: Imagine that in a world of 193 countries, Strapi was used in all of them. Imagine supporting/supporting/managing so many people from all these countries, thinking that there could be millions of people using Strapi and needing help and/or generating knowledge/money around it
But, it would be easier to pay attention only to “193 people prepared” to replicate knowledge and help for each of their countries.
From your point of view, from the company itself, Strapi as a brand, you wouldn’t have to worry about anything in relation to “whether a forum, discord or any other channel will be used”. You could just focus on Strapi’s core and make it better and better for those who use it, removing all the workload you mentioned.
Just share community management with authorized, friendly, and trustworthy representatives of yours 
That’s more or less what I proposed when I wrote this here