Problem with connecting to external database on Stapi Cloud

Hello everyone. Me and my company recognize strapi in cloud as content manager for our application. The main thing for us is possible to backup data. I try configure project in Strapi Cloud for using external postgresql database, but I every time I get the same, following error:
error: Knex: Timeout acquiring a connection. The pool is probably full. Are you missing a .transacting(trx) call?
My postgresql database is localed on server. At first I do all steps like in this article β†’ How To Add An External Database To Strapi Cloud. It not work for me. I don’t have problem with connect to database by postgresql client. Next, I try many solutions from internet but that also not worked. Locally everything works great. The schema of database was created and project works good.

Is the any problem with external databases in strapi cloud ? When the strapi cloud users be able to make and download backup resources and database ?

Thank you for replies.

Please open a strapi cloud ticket.

1 Like

Thank you for reply, I created ticket.