From your message on the slack post:
Ian Wright [3 minutes ago]
Slack is way better than Discord for threads etc I feel. Also I find a lot more companies use it for support
We would address this by having topic scoped help channels and not just one general channel. We used to have this in the Slack before but due to people not respecting the channel topics and no way to “moderate” it without giving someone full admin access to the Slack we opted to simply delete them.
Also:
On the topic of support, this is non-issue for us as we handle:
- Bug Reports / Feature Requests => Github
- Feature Requests / Roadmap => Product Board
- Enterprise Support (Not community) => Our Support platform (currently in beta)
- Community Support => This Forum
Discord is just a community space to chat for the community in a real time way, it would not be a support platform nor an enterprise space (though we always welcome our enterprise customers in our community spaces and actively encourage it, many of our community members are talking to our customers already in Slack and they don’t even know it 
).