System Information
- Strapi Version: 3.6.2
- Operating System: Debian GNU / Linux 10 (buster)
- Database: 10.5.8-MariaDB
- Node Version: 12.20.2
- NPM Version: 7.8.0
- Yarn Version: 1.22.10
-Provider: AWS LightSail Instance - 4 GB RAM, 2 vCPUs, 80 GB SSD
Hey guys,
even if I don’t have great Strapi knowledge , I’ve been working on a project to my client for about 4 months now. As a self-taught person, I have been following a rocky path with a lot of reading, research and a lot of trial and error. (English in not my native language)
But now, I need to complete my project and I am really in shock.
Could any charitable soul help me?
I thank in advance to everyone who can help me.
In development I used my own email account (domain hosted by ReselleClub) and everything worked very well!
Now, I need to use the costumer’s email account (domain hosted by HostGator) and I am unsuccessful sending messages.
In STRAPI EMAIL SETTING (Test Email) apparently the message is sent … the NodeMailer log indicates the same (I think), that is, no error message is returned / displayed, but the message is never delivered to the recipient, and the sender account does not receive any messages due to delivery problems.
The AWS LIGHTSAIL instance uses a client SUBDOMAIN with the appropriate DNS created in HostGator.
My Test SUCCESSFULLY: Using my own email account (in Development)
> plugin.js
> ----------------------------------------
> email: {
> provider: 'nodemailer',
> providerOptions: {
> host: env('EMAIL_HOST','mail.MyDomain.net.br'),
> port: env('EMAIL_PORT',587),
> debug: true,
> logger: true,
> auth: {
> user: env('EMAIL_USER','hostmaster@MyDomain.net.br'),
> pass: env('EMAIL_PASS','MyPassword')
> },
> tls: {
> rejectUnauthorized: false
> }
> },
> settings: {
> defaultFrom: env('SENDMAIL_DEFAULT_FROM','hostmaster@MyDomain.net.br'),
> defaultReplyTo: env('SENDMAIL_DEFAULT_REPLY_TO','hostmaster@MyDomain.net.br'),
> testAddress: env('SENDMAIL_DEFAULT_TEST_ADDRESS','MyAccount@gmail.com')
> }
> }
>
> The NodeMailer LOG
> ----------------------------------------
> [2021-05-24 15:13:45] DEBUG Sending mail using SMTP/6.6.0[client:6.6.0]
> [2021-05-24 15:13:45] DEBUG [UIW7kChYQ38] Resolved mail.MyDomain.net.br as 209.99.16.76 [cache miss]
> [2021-05-24 15:13:45] INFO [UIW7kChYQ38] Connection established to 209.99.16.76:587
> [2021-05-24 15:13:45] DEBUG [UIW7kChYQ38] S: 220 DDBH-PLESK-WEB1.webhostbox.net ESMTP MailEnable Service, Version: 10.31-10.31- ready at 05/24/21 16:10:00
> [2021-05-24 15:13:45] DEBUG [UIW7kChYQ38] C: EHLO [127.0.0.1]
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250-DDBH-PLESK-WEB1.webhostbox.net [191.8.39.16], this server offers 5 extensions
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250-AUTH NTLM CRAM-MD5 LOGIN
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250-SIZE 31457280
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250-HELP
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250-AUTH=LOGIN
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250 STARTTLS
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] C: STARTTLS
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 220 Ready to start TLS
> [2021-05-24 15:13:46] INFO [UIW7kChYQ38] Connection upgraded with STARTTLS
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] C: EHLO [127.0.0.1]
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250-DDBH-PLESK-WEB1.webhostbox.net [191.8.39.16], this server offers 4 extensions
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250-AUTH NTLM CRAM-MD5 LOGIN
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250-SIZE 31457280
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250-HELP
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] S: 250 AUTH=LOGIN
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] SMTP handshake finished
> [2021-05-24 15:13:46] DEBUG [UIW7kChYQ38] C: AUTH LOGIN
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] S: 334 VXNlcm5hbWU6
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] C: aG9zdG1hc3RlckBkb3R0Lm5ldC5icg==
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] S: 334 UGFzc3dvcmQ6
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] C: RmVpamFvIzIwMjEj
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] S: 235 Authenticated
> [2021-05-24 15:13:47] INFO [UIW7kChYQ38] User "hostmaster@MyDomain.net.br" authenticated
> [2021-05-24 15:13:47] INFO Sending message <5a7dad46-613b-f68a-2291-c1509f055fe3@MyDomain.net.br> to <MyEmail@gmail.com>
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] C: MAIL FROM:<hostmaster@MyDomain.net.br>
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] S: 250 Requested mail action okay, completed
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] C: RCPT TO:<MyEmail@gmail.com>
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] S: 250 Requested mail action okay, completed
> [2021-05-24 15:13:47] DEBUG [UIW7kChYQ38] C: DATA
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] S: 354 Start mail input; end with <CRLF>.<CRLF>
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Content-Type: multipart/alternative;
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] boundary="--_NmP-3f53e24e3829f202-Part_1"
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] From: hostmaster@MyDomain.net.br
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] To: MyEmail@gmail.com
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Reply-To: hostmaster@MyDomain.net.br
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Subject: Strapi test mail to: MyEmail@gmail.com
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Message-ID: <5a7dad46-613b-f68a-2291-c1509f055fe3@MyDomain.net.br>
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Date: Mon, 24 May 2021 15:13:45 +0000
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] MIME-Version: 1.0
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38]
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] ----_NmP-3f53e24e3829f202-Part_1
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Content-Type: text/plain; charset=utf-8
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Content-Transfer-Encoding: quoted-printable
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38]
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Great! You have correctly configured the Strapi email plugin with the =
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] nodemailer provider.=20
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] For documentation on how to use the email plugin checkout: https://strapi.=
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] io/documentation/developer-docs/latest/development/plugins/email.=
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] html
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] ----_NmP-3f53e24e3829f202-Part_1
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Content-Type: text/html; charset=utf-8
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Content-Transfer-Encoding: quoted-printable
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38]
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Great! You have correctly configured the Strapi email plugin with the =
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] nodemailer provider.=20
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] For documentation on how to use the email plugin checkout: https://strapi.=
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] io/documentation/developer-docs/latest/development/plugins/email.=
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] html
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] ----_NmP-3f53e24e3829f202-Part_1--
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] .
> [2021-05-24 15:13:48] INFO [UIW7kChYQ38] <1130 bytes encoded mime message (source size 1127 bytes)>
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] S: 250 Requested mail action okay, completed
> [2021-05-24 15:13:48] DEBUG [UIW7kChYQ38] Closing connection to the server using "end"
> [2021-05-24T15:13:48.419Z] debug POST /email/test (4022 ms) 200
> [2021-05-24 15:13:48] INFO [UIW7kChYQ38] Connection closed
Trying to use the costumer’s E-mail Account (WITHOUT SUCCESS)
> plugin.js > ---------------------------------------- > email: { > provider: 'nodemailer', > providerOptions: { > host: env('EMAIL_HOST','mail.CostumerDomain.com.br'), > port: env('EMAIL_PORT',465), > connectionTimeout: 90000, > secure: true, > debug: true, > logger: true, > dkim: { > domainName: "CostumerDomain.com.br", > keySelector: "default", > privateKey: "-----BEGIN RSA PRIVATE KEY-----\nTheCompletPrivateKey\n-----END RSA PRIVATE KEY-----" > }, > auth: { > user: env('EMAIL_USER','CustomerAccount@CostumerDomain.com.br'), > pass: env('EMAIL_PASS','CustomerPassword') > }, > tls: { > rejectUnauthorized: true > } > }, > settings: { > defaultFrom: env('SENDMAIL_DEFAULT_FROM','CustomerAccount@CostumerDomain.com.br'), > defaultReplyTo: env('SENDMAIL_DEFAULT_REPLY_TO','CustomerAccount@CostumerDomain.com.br'), > testAddress: env('SENDMAIL_DEFAULT_TEST_ADDRESS','MyAccount@gmail.com') //Attempted hostmaster@MyDomain.net.br too > } > } > > The NodeMailer LOG > ---------------------------------------- > [2021-05-24 14:43:54] DEBUG Sending mail using SMTP/6.6.0[client:6.6.0] > [2021-05-24 14:43:55] DEBUG [lkgUbpFv4Q4] Resolved mail.CostumerDomain.com.br as 192.185.217.29 [cache miss] > [2021-05-24 14:43:55] INFO [lkgUbpFv4Q4] Secure connection established to 192.185.217.29:465 > [2021-05-24 14:43:56] DEBUG [lkgUbpFv4Q4] S: 220-br240.hostgator.com.br ESMTP Exim 4.94.2 #2 Mon, 24 May 2021 11:43:57 -0300 > [2021-05-24 14:43:56] DEBUG [lkgUbpFv4Q4] S: 220-We do not authorize the use of this system to transport unsolicited, > [2021-05-24 14:43:56] DEBUG [lkgUbpFv4Q4] S: 220 and/or bulk e-mail. > [2021-05-24 14:43:56] DEBUG [lkgUbpFv4Q4] C: EHLO [127.0.0.1] > [2021-05-24 14:43:57] DEBUG [lkgUbpFv4Q4] S: 250-br240.hostgator.com.br Hello [127.0.0.1] [191.8.39.16] > [2021-05-24 14:43:57] DEBUG [lkgUbpFv4Q4] S: 250-SIZE 52428800 > [2021-05-24 14:43:57] DEBUG [lkgUbpFv4Q4] S: 250-8BITMIME > [2021-05-24 14:43:57] DEBUG [lkgUbpFv4Q4] S: 250-PIPELINING > [2021-05-24 14:43:57] DEBUG [lkgUbpFv4Q4] S: 250-PIPE_CONNECT > [2021-05-24 14:43:57] DEBUG [lkgUbpFv4Q4] S: 250-AUTH PLAIN LOGIN > [2021-05-24 14:43:57] DEBUG [lkgUbpFv4Q4] S: 250 HELP > [2021-05-24 14:43:57] DEBUG [lkgUbpFv4Q4] SMTP handshake finished > [2021-05-24 14:43:57] DEBUG [lkgUbpFv4Q4] C: AUTH PLAIN AGFtd0BlbWhhcC5jb20uYnIARW0jMjBAMjEjQXA= > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] S: 235 Authentication succeeded > [2021-05-24 14:43:58] INFO [lkgUbpFv4Q4] User "CustomerAccount@CostumerDomain.com.br" authenticated > [2021-05-24 14:43:58] INFO Sending message <2a50a43a-f138-83e3-94c6-a9d5987a1531@CostumerDomain.com.br> to <MyAccount@gmail.com> > [2021-05-24 14:43:58] DEBUG Signing outgoing message with 1 keys > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] C: MAIL FROM:<CustomerAccount@CostumerDomain.com.br> > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] S: 250 OK > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] C: RCPT TO:<MyAccount@gmail.com> > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] S: 250 Accepted > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] C: DATA > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] S: 354 Enter message, ending with "." on a line by itself > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=CostumerDomain.com.br; > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] q=dns/txt; s=default; bh=9rP2hllQcRkp/ehK7a7cTPxHxmdR2NtfYHN3YsYtKHs=; > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] h=from:reply-to:subject:date:message-id:to:mime-version:content-type; > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] b=cwer4mpW50m0IDLK2GmfKa/100JMAvyFq8ejhLyfyfuyloKngZ6DQ18EAkCJewiW/lUWEbQYV > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] PSi2bsKG4ZfHYjDYq1Gs9s5zv0XdL/ciVKFBlkdQoV5pUw9vKHNiuBJ7rqGmTMH/b4LZYhtLNxB > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] wWq0lAFri39J0s9jjSkelvds0dl89p2wo/2yfTpXn2ExwFiVf1djMHO57rd4zPJKRfTfds0655O > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] dM7ZFlFJPO8sGwOrnlgyd7lVMaP63Ca9A5KjghZI0FlbOliaplp2uelnyFi52fAR801aDkDIQVg > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] y2YpTsP8nLcIyqTz20TKo+rFoO+n0xlE6Vs3onIjYvSg== > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Content-Type: multipart/alternative; > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] boundary="--_NmP-7ba133eba0466312-Part_1" > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] From: CustomerAccount@CostumerDomain.com.br > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] To: MyAccount@gmail.com > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Reply-To: CustomerAccount@CostumerDomain.com.br > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Subject: Strapi test mail to: MyAccount@gmail.com > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Message-ID: <2a50a43a-f138-83e3-94c6-a9d5987a1531@CostumerDomain.com.br> > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Date: Mon, 24 May 2021 14:43:54 +0000 > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] MIME-Version: 1.0 > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] ----_NmP-7ba133eba0466312-Part_1 > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Content-Type: text/plain; charset=utf-8 > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Content-Transfer-Encoding: quoted-printable > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Great! You have correctly configured the Strapi email plugin with the = > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] nodemailer provider.=20 > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] For documentation on how to use the email plugin checkout: https://strapi.= > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] io/documentation/developer-docs/latest/development/plugins/email.= > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] html > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] ----_NmP-7ba133eba0466312-Part_1 > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Content-Type: text/html; charset=utf-8 > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Content-Transfer-Encoding: quoted-printable > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Great! You have correctly configured the Strapi email plugin with the = > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] nodemailer provider.=20 > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] For documentation on how to use the email plugin checkout: https://strapi.= > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] io/documentation/developer-docs/latest/development/plugins/email.= > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] html > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] ----_NmP-7ba133eba0466312-Part_1-- > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] . > [2021-05-24 14:43:58] INFO [lkgUbpFv4Q4] <1696 bytes encoded mime message (source size 1693 bytes)> > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] S: 250 OK id=1llBoF-001FgK-3t > [2021-05-24 14:43:58] DEBUG [lkgUbpFv4Q4] Closing connection to the server using "end" > [2021-05-24T14:43:58.897Z] debug POST /email/test (4519 ms) 200 > [2021-05-24 14:43:59] INFO [lkgUbpFv4Q4] Connection closed