I am using the correct password and email, but not getting access or password reset emails for production instance. Do I need to reset?

System Information
  • Strapi Version: 4
  • Operating System: windows
  • Database: postgres
  • Node Version: v16.13.2.
  • NPM Version: 8.1.2
  • Yarn Version: 1.22.11

I use a password manager so I know that my password is correct. Even when I try to password reset I don’t recieve any emails. I am assuming that I will need to reset somehow, but I don’t know how to do that. I also still think that this is some kind of crazy glitch in strapi somehow, but I don’t think we will ever be able to find out.

Answer I Used:

I wasn’t able to get any help on this so what I decided to do was restart my postgres database in heroku this restarted Strapi and I was able to make a new admin instance I will have to resubmit the data again, but at least it will work.